Sample Request for Items Missing from an order

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After a long wait, there is nothing worse than discovering that some of the things in your order have been left out. If this is the case, it is most likely due to an error made by the person responsible for choosing and packaging the order.




However, if you find a deficiency, you must immediately contact the firm responsible, indicating what is missing and requesting a replacement. Your order will be more easily identified if you snap a picture of the package’s label, including your invoice or packing number.

Sample 1: Letter requesting replacement of an item missing from an order

[Business name]
[Business address]

[Date]

Re: Invoice no [invoice number or packing number]

Dear [Contact name if you have one],

We would like to inform you that there is an item missing  from the order we placed with your company on 2024. The [Name of Product] with the item number [item number] was not included in the box that you sent us on [date of shipment].

We attach the order details together with this letter and we also include a picture of the box and the items inside it. We would be grateful if you would supply us with the missing item as quickly as possible.

Thank you.

Sincerely,[Name of Sender]

Sample 2: Letter requesting replacement of several items missing from an order




[Business name]
[Business address]

[Date]

Re: Invoice no [invoice number or packing number]

Dear [Name of Company],

We would like to inform you that there are some items missing from the order that we placed with your company on [date]. While checking off the items we found the following missing:

[List of Missing Items]

We have called your sales department to inform them of the shortage and are now following up with this letter to confirm that the items are indeed missing. We would be grateful if you would supply us with the missing items as soon as possible.

Thank you.Sincerely Yours,

[Name of Sender]

Also See: Letter of Intent to Franchise 7-Eleven Sample

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