Sample request for full refund for goods

As soon as you get the products, inspect them properly to ensure that you obtain a full refund for any faulty items.

How do you go about requesting a refund?

Within a few days of receiving them, you should also utilize them in the way they were designed for you to ensure that everything is operating properly. Within a short time, most nations’ regulations should allow for a complete refund to be requested.

IMPORTANT!

It’s a good idea to review your country’s consumer laws and the small print in the documentation or invoice that came with the merchandise before composing your letter. You can generally find information about requesting a refund on the company’s website.

This will provide you with the facts you need to draft a persuasive letter requesting a refund from the company. Your preference may be our letter requesting a refund due to bad service.

The research you’ve done should be included in the following example letter.

Sample 1: Letter requesting a full refund

[Your address]

[Name of Company]

[Address]

[Date]

To whom it may concern,

I would like to ask for a full refund for the [Name of Product], that I bought from your company on [Date of Purchase].

The reason I am requesting a refund is because [Give the reason you are not happy with the product. Does it look different to the picture advertsing it, did it not switch on, were pieces missing etc]

Please let me know how and where to return the [item].

I look forward to receiving a prompt refund.

Yours Sincerely,

[Your name]

Also See: Sample Price Increase Letter

Sample 2: Email requesting a full refund

Subject: Refund for faulty goods

Order no: [order no]

To whom it may concern,

I would like to ask for a full refund for the [Name of Product], that I bought from your company on [Date of Purchase].

The reason I am requesting a refund is because [Give the reason you are not happy with the product. Does it look different to the picture advertsing it, did it not switch on, were pieces missing etc]

I’ve attached a photo/s showing the fault so you can see the problem.

Under the distance selling rules, I am returning the [item] to the returns address as stated on your website for a full refund as I have now informed you of the fault within the required 14 days. [This is the law in the UK – check in your country and adjust accordingly].

I paid by PayPal so please would you deposit the refund into my PayPal account too?

I look forward to receiving a prompt response.

Yours Sincerely,

[Your name]