Sample letter requesting a credit note for wrong items received

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There are several instances when the wrong item is delivered to the customer. Letter or email to notify the firm of what occurred and request a credit note to balance against invoices for wrong products are included in this document.




Also See: Sample Application for Business License

Sample: Letter requesting credit note for wrong items received

[Supplier company’s name]
[Supplier company’s address]

Date

Re: Invoice no: 123456

Dear [contact name],

We have received your invoice no: 123456 in the amount of [amount], however the goods sent relating to this invoice were items supplied in error. I understand the items we ordered were actually out of stock in your warehouse at the time.

We would be grateful if you would arrange for us to have a credit note for the full amount of this invoice [amount].

Your sales department have been informed of the incorrect goods and they are currently awaiting collection by you  from our [warehouse /premises /shop etc]. All other invoices will be settled as usual during our next payment run on the [date].

Thank you for your help,

[your name]
[your position]
[your email]

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