Sample letter requesting a credit note for wrong items received


There are several instances when the wrong item is delivered to the customer. Letter or email to notify the firm of what occurred and request a credit note to balance against invoices for wrong products are included in this document.

Also See: Sample Application for Business License

Sample: Letter requesting credit note for wrong items received

[Supplier company’s name]
[Supplier company’s address]


Re: Invoice no: 123456

Dear [contact name],

We have received your invoice no: 123456 in the amount of [amount], however the goods sent relating to this invoice were items supplied in error. I understand the items we ordered were actually out of stock in your warehouse at the time.

We would be grateful if you would arrange for us to have a credit note for the full amount of this invoice [amount].

Your sales department have been informed of the incorrect goods and they are currently awaiting collection by you  from our [warehouse /premises /shop etc]. All other invoices will be settled as usual during our next payment run on the [date].

Thank you for your help,

[your name]
[your position]
[your email]

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